Player Wellbeing

Responsible Gaming at good1 — Play Smart, Stay in Control

good1 believes that gambling should always be an enjoyable form of entertainment, never a source of financial stress or personal harm. Our responsible gaming framework gives every Bangladesh player the tools, knowledge, and support needed to keep their experience healthy, balanced, and fully within their control.

21+ Players Only Self-Exclusion Available 24/7 Support — BST (UTC+6) SSL-Secured Platform

21+ Age Restriction — Strictly Enforced

The good1 platform is exclusively available to adults aged 21 and above. All new accounts undergo identity verification. If you are under 21 years of age, you are not permitted to register, deposit, or participate in any game or betting activity on good1.io. Good1 reserves the right to close any account where the account holder is found to be underage, with all funds returned minus any winnings derived from underage play.

At good1, responsible gaming is not a legal footnote — it is a core part of how we operate the platform for players across Bangladesh. Whether you are placing a cricket bet during the BPL season, spinning the reels on your favourite slot, or enjoying a live casino session with Evolution Gaming dealers, good1 wants every moment of play to remain enjoyable, affordable, and entirely within your personal boundaries.

Gambling is a legal leisure activity for eligible adults, but it carries inherent risk. A small percentage of players may develop patterns of play that begin to interfere with their finances, relationships, or mental health. good1 is committed to identifying those patterns early, providing practical tools to help players regain control, and directing anyone who needs professional help toward the appropriate resources — quickly and without judgment.

Our responsible gaming program covers five key pillars: age verification, deposit and loss limits, session and time-out controls, self-exclusion, and proactive player monitoring. Each of these tools is available to every registered player through the account dashboard, and our support team is available around the clock at [email protected] or via WhatsApp to assist with any responsible gaming request.

We also recognise that responsible gaming is a shared responsibility. We ask every player to approach gambling with honesty, to set personal limits before they start playing, to treat losses as the cost of entertainment rather than money to be won back, and to reach out to good1 or a professional support service the moment they feel gambling is no longer fun.

Quick Access — Responsible Gaming Tools: Log in to your good1 account, navigate to Account Settings, and select the "Responsible Gaming" tab to instantly set deposit limits, activate a cooling-off period, or request self-exclusion. Changes to limits that reduce your spending take effect immediately. Requests to increase limits are subject to a mandatory 24-hour cooling-off period.

National Gambling Helpline (Bangladesh): If you or someone you know is struggling with problem gambling, please reach out to a qualified counsellor. The Kaan Pete Roi mental health helpline is available at 01779-554391 for Bangladeshi residents (plain text — not a clickable link). International players may contact the Gambling Therapy helpline at gamblingtherapy.org.

Player Protection Tools

Built-in Controls to Keep You in Charge

good1 provides every registered player with a suite of self-management tools accessible directly from the account dashboard. These tools are free, instant to activate, and designed to put control firmly in your hands.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits that reduce your current cap take effect immediately; requests to raise a limit require a 24-hour waiting period to prevent impulsive decisions.

Loss Limits

Define the maximum net loss you are comfortable with across a daily, weekly, or monthly window. When your cumulative losses reach the specified threshold, your account is automatically restricted from placing further bets until the period expires — protecting your bankroll from a single bad run.

Session Time Limits

Set a maximum session duration in minutes or hours. When your session limit is reached, good1 will display a clear on-screen notification and, if you choose, automatically log you out. This tool is especially useful for players who find that long gaming sessions can affect their focus or spending behaviour.

Cooling-Off Period

Take a structured break from gambling with a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period your account is suspended for betting and casino play. You may still log in to view transaction history and request a withdrawal of any remaining balance.

Self-Exclusion

If you feel you need a longer break from gambling, good1 offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. During self-exclusion, your account is fully suspended, all marketing communications are stopped, and you cannot re-register. Permanent exclusion cannot be reversed.

Marketing Opt-Out

Promotional emails, SMS notifications, and bonus offers can act as triggers for problem gamblers. good1 allows you to opt out of all marketing communications at any time from your account settings or by contacting [email protected]. Opting out takes effect within 24 hours of your request.

Limit Reference Guide

How Deposit & Loss Limits Work at good1

The table below summarises the available limit types, the timeframes they cover, and how quickly changes come into effect. All amounts are in Bangladeshi Taka (৳).

Limit Type Available Timeframes Minimum (৳) Effective When Reducing Effective When Increasing Status
Deposit Limit Daily / Weekly / Monthly ৳500 Immediately After 24-hour cooling period Active
Loss Limit Daily / Weekly / Monthly ৳500 Immediately After 24-hour cooling period Active
Session Time Limit Per session (minutes/hours) 30 minutes Immediately Immediately Active
Cooling-Off Period 24h / 48h / 7d / 30d 24 hours Immediately Cannot be shortened once active On Request
Self-Exclusion 3m / 6m / 1yr / Permanent 3 months Immediately Cannot be reversed during period Strict

To set or modify any of the above limits, log in to your good1 account and navigate to Account Settings → Responsible Gaming. Alternatively, contact our support team at [email protected] and a trained responsible gaming advisor will process your request within one hour, 24 hours a day, 7 days a week.

Know the Warning Signs

Is Gambling Becoming a Problem?

Problem gambling often develops gradually. Recognising the early warning signs — in yourself or someone you care about — is the first step toward getting back in control. If any of the following apply to you, we strongly encourage you to use good1's self-management tools or contact our support team.

Chasing LossesContinuing to gamble after significant losses in the hope of winning back what you have lost — sometimes depositing more money than you originally planned to recover a losing session.

Neglecting ResponsibilitiesMissing work, family obligations, or social commitments in Dhaka, Chittagong, Sylhet, or elsewhere because of time spent gambling online.

Gambling Beyond Your MeansSpending money on gambling that was set aside for rent, bills, food, or other essential household expenses. Borrowing money from family or friends to fund gambling activity.

Preoccupation with GamblingSpending large amounts of time thinking about gambling, planning the next session, or reliving past wins and losses — even when you are not actively playing.

Hiding Your GamblingConcealing the extent of your gambling activity, your deposits, or your losses from family members or close friends because you fear their reaction or judgment.

Gambling to EscapeUsing gambling as a way to cope with stress, anxiety, depression, loneliness, or other emotional difficulties rather than as a deliberate form of entertainment.

If you recognise three or more of the above warning signs in your own behaviour, please stop playing immediately and contact good1 support at [email protected] to activate a self-exclusion or cooling-off period. You can also reach out to the Kaan Pete Roi helpline at 01779-554391 for free, confidential mental health and counselling support available to residents across Bangladesh.

Self-Assessment

Quick Self-Check Questionnaire

Honest answers to the following questions can help you gauge whether your gambling habits remain within a healthy range. This is not a clinical assessment — it is a simple personal reflection tool.

1

Do you sometimes feel the urge to bet more money than you originally intended when you sit down to play?

2

Have you ever returned to gambling the day after a loss with the intention of winning back the money you lost?

3

Have you borrowed money or sold personal belongings in order to fund gambling activity in the past 12 months?

4

Do you feel restless, irritable, or anxious when you try to reduce the amount of time or money you spend on gambling?

5

Has gambling ever caused you to miss important work deadlines, family events, or social commitments that you later regretted?

6

Do you find yourself thinking about past gambling sessions or planning future ones more than you think about other hobbies or activities?

If you answered yes to two or more questions, we recommend activating a deposit limit or cooling-off period immediately and speaking with a support advisor. Contact [email protected] at any time — our responsible gaming team is available 24/7.

How to Request Help

Steps to Activate Responsible Gaming Tools

Follow these straightforward steps to set limits or request exclusion on good1. Every step is private, non-judgmental, and takes effect within the timeframes stated in the limits table above.

1

Log In to Your good1 Account

Visit good1.io and log in using your registered Bangladeshi mobile number or email address and your password. Two-step verification may be required for security.

2

Navigate to Account Settings

Click your account profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu that appears.

3

Open the Responsible Gaming Tab

Inside Account Settings, select the "Responsible Gaming" tab. You will see all available tools including deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion options.

4

Select and Confirm Your Chosen Tool

Choose the tool that best fits your needs, enter the desired amount or duration, and confirm. Limits that reduce your current cap take effect immediately. A confirmation message will be sent to your registered mobile number.

5

Contact Support if You Need Assistance

If you prefer to set limits or request self-exclusion via our support team rather than through the dashboard, email [email protected] or message us on WhatsApp at +880 1700-000000. A trained responsible gaming advisor will assist you within one hour.

Our Commitment

Six Pillars of Responsible Gaming at good1

Every decision good1 makes as a platform operator is guided by these six core responsible gaming commitments — from the moment you register to the moment you decide to take a break.

Strict Age Verification

Every good1 account requires identity verification before deposits and withdrawals are enabled. Players must confirm they are 21 or older by providing a valid Bangladeshi National ID card or passport. Accounts that fail verification are suspended without exception.

Proactive Player Monitoring

good1's risk monitoring system analyses account activity patterns to identify potential indicators of problem gambling — such as sudden deposit spikes, late-night extended sessions, or rapid loss-chasing behaviour. Flagged accounts receive a proactive outreach from our responsible gaming team.

24/7 Trained Support

Our responsible gaming support advisors are available at all hours, every day of the year — including Eid, Pohela Boishakh, and all Bangladesh public holidays. Contact us at [email protected] or via WhatsApp. All conversations are strictly confidential.

No Marketing to At-Risk Players

Players who have activated a cooling-off period or self-exclusion are immediately removed from all good1 marketing lists. We never send promotional bonus offers, deposit match notifications, or game-launch emails to players who have indicated they need a break.

Player Education

good1 provides clear, factual information about how odds work, what the house edge means, and why gambling should never be viewed as a reliable income source. Understanding the mathematics of gambling is one of the most effective safeguards against problem play.

Referrals to Professional Help

Where good1's own support tools are not sufficient, we actively refer players to professional counselling services. We maintain up-to-date information on helplines and support organisations available to players in Dhaka, Chittagong, Sylhet, and across Bangladesh.

Get Help Now

Support Resources for Bangladesh Players

You are never alone. The following resources are available to any good1 player who needs to talk to someone, access professional counselling, or simply find out more about responsible gambling.

good1 Responsible Gaming Team

Our trained responsible gaming advisors are available around the clock to help you set limits, activate cooling-off periods, or begin a self-exclusion. All requests are handled with complete confidentiality.

[email protected]
+880 1700-000000
24/7 — BST (UTC+6)

Kaan Pete Roi — Bangladesh

Kaan Pete Roi is a Bangladeshi mental health and emotional support helpline staffed by trained volunteer counsellors. The service is free, confidential, and available to residents across Bangladesh including Dhaka, Chittagong, Sylhet, and Rajshahi.

01779-554391
Available daily — BST hours

Gambling Therapy — International

Gambling Therapy is a global online service offering free practical advice and emotional support to anyone affected by problem gambling, including players in Bangladesh and their families. English-language support is available via online chat and forum.

gamblingtherapy.org (plain text)
Online chat available
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Ready to Play Within Your Limits?

If you are comfortable with your limits and ready to enjoy good1's cricket betting, slots, and live casino games responsibly, explore the platform below. Remember — gambling is entertainment. Set your limits, stick to them, and enjoy the game.

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21+ only. Please gamble responsibly. Full terms apply. If gambling stops being fun, use our self-exclusion tools or call 01779-554391.