Terms & Conditions — good1 Platform Rules & Player Obligations

In these Terms & Conditions, the following definitions apply unless the context expressly requires otherwise:

• "good1" or "the Platform" refers to the online betting and casino service operated under the domain good1.io, including all subdomains, mobile-optimised pages, and associated services accessible to registered users in Bangladesh.
• "Player", "User", or "You" refers to any individual who accesses good1, whether as a registered account holder or as an unregistered visitor.
• "Account" means the registered player profile created by providing a verified Bangladeshi mobile number and personal credentials through the good1 Login portal.
• "Wallet" means the BDT-denominated balance associated with a Player's Account, funded through approved payment methods and used to place wagers or receive winnings.
• "Bet" or "Wager" means any financial stake placed on the outcome of a sporting event, casino game, or any other wagerable market made available through the good1 Platform.
• "Bonus" means any promotional credit, free bet, cashback offer, or other incentive issued by good1 to a Player's Account, subject to applicable wagering requirements.
• "BDT" refers to the Bangladeshi Taka (৳), the sole currency in which good1 operates for deposits, withdrawals, and wager settlements.
• "Prohibited Jurisdiction" means any country or region from which access to online gambling services is restricted or prohibited under applicable law, as determined by good1 at its sole discretion.
• "Force Majeure" means any event beyond good1's reasonable control, including but not limited to acts of God, natural disasters, civil unrest, government action, power failures, or internet service disruptions.

Access to and use of the good1 Platform is subject to the following eligibility requirements, which must be satisfied at all times during a Player's use of the service:

• Age Requirement: You must be at least 21 years of age. good1 strictly prohibits access by individuals under 21. Age verification may be requested at any time, and accounts found to belong to underage users will be immediately suspended and all funds forfeited in accordance with applicable policy.
• Residency: The Platform is designed primarily for players located in Bangladesh. Players are solely responsible for ensuring that their use of good1 complies with the laws of their local jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under applicable law. Individuals who have been declared legally incompetent or who are subject to any court order restricting financial transactions may not register.
• Single Account: Each individual is permitted to hold only one registered Account on the good1 Platform. Creating duplicate, secondary, or proxy accounts for any purpose — including circumventing bonus restrictions, avoiding account suspensions, or obscuring identity — is strictly prohibited.
• Self-Excluded Individuals: If you have voluntarily self-excluded from good1 or any other gambling platform and your exclusion period remains active, you are not eligible to register or access the Platform during that period.

good1 reserves the right to request documentary proof of eligibility, including government-issued identification, proof of address, and verification of payment method ownership, at any point before processing a withdrawal or lifting a temporary account restriction.

To access the full range of good1 services, including placing bets and making deposits, you must register an Account via the good1 Login portal. The following obligations apply to all Account holders:

• Accurate Information: You agree to provide truthful, accurate, current, and complete information at the time of registration and to update your information promptly if it changes. Providing false, misleading, or incomplete information constitutes a material breach of these Terms & Conditions.
• Verified Mobile Number: A valid Bangladeshi mobile number is required for registration. This number will be used for identity verification, two-step authentication, and important account communications.
• Password Security: You are responsible for maintaining the confidentiality of your Account credentials. good1 strongly recommends enabling two-step verification from the account settings panel. You must notify good1 immediately at [email protected] if you suspect any unauthorised access to your Account.
• Non-Transferability: Accounts are personal and non-transferable. You may not sell, share, assign, or otherwise transfer your Account or any balance within it to any third party.
• KYC Compliance: good1 applies Know Your Customer (KYC) procedures to verify player identities. You agree to cooperate fully with any KYC requests, including submitting copies of a national identity card, passport, or other government-issued document as requested.

All financial transactions on good1 are conducted in Bangladeshi Taka (৳). The Platform supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, and direct bank transfer via participating Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank.

• Minimum Deposit: The minimum single deposit amount is ৳200. Deposits below this threshold will not be credited to the Wallet.
• Deposit Speed: Deposits via bKash, Nagad, Rocket, and Upay are credited to the Player's Wallet within 30 seconds under normal operating conditions. Bank transfer deposits are credited within standard banking processing times.
• Withdrawal Processing: Withdrawal requests submitted to an approved payment method will be processed within 15 minutes under normal conditions, 24 hours a day, seven days a week, including Bangladeshi public holidays.
• Withdrawal Verification: Before processing a withdrawal, good1 may require the Player to complete identity verification (KYC). Withdrawals will only be sent to payment methods previously used to deposit funds into the same Account, as an anti-money laundering safeguard.
• Fees: good1 does not charge fees on deposits or withdrawals processed via bKash, Nagad, Rocket, or Upay. Network or service fees imposed by the payment provider are outside good1's control.
• Transaction Limits: Minimum and maximum transaction limits apply and may be adjusted from time to time. Current limits are displayed on the Deposit and Withdrawal pages within the player's Account dashboard.
• Bonus Funds: Funds credited as part of a bonus promotion are subject to wagering requirements before they may be withdrawn. Attempting to withdraw bonus funds before meeting the stated requirements will result in the forfeiture of the bonus balance.

good1 reserves the right to delay, suspend, or reverse a withdrawal transaction if fraud, a breach of these Terms, or suspicious activity is identified during processing. Players will be notified via their registered contact details in such cases.

All bets and wagers placed on the good1 Platform are subject to the following general rules, in addition to any sport-specific or game-specific rules published within the relevant betting market or game lobby:

• Bet Placement: A bet is only valid when it has been accepted and confirmed by the good1 system. A confirmation message or reference number will be issued for each accepted bet. Players should retain this confirmation for their records.
• Sufficient Funds: A bet will only be accepted if the Player's Wallet contains sufficient cleared funds to cover the full stake at the time of placement. Bets cannot be placed on credit.
• Odds Changes: Odds displayed on the Platform are subject to change until the moment a bet is confirmed. In-play markets may be suspended or unavailable during key moments of a sporting event (e.g., a wicket in cricket, a penalty in football). good1 is not liable for odds movements after a bet is confirmed.
• Errors & Obvious Mistakes: good1 reserves the right to void any bet placed at manifestly incorrect odds, incorrect market conditions, or under circumstances that constitute a clear and obvious error — including software errors, data feed errors, or human input errors. Players who knowingly exploit such errors may have their accounts reviewed and suspended.
• Event Cancellations: If a sporting event is cancelled, postponed, or abandoned before completion, good1 will apply its standard settlement rules as published in the applicable sport rules section. In most cases, bets on cancelled events are voided and stakes are returned to the Wallet.
• Live Casino: Games provided by Evolution Gaming, Ezugi, and other studio partners are governed by the rules of each respective game as displayed within the live casino interface. The result recorded by the studio's system constitutes the final settlement of all bets placed on that game.
• RNG Games: Slot and fish game outcomes are determined by certified random-number generation (RNG) engines. good1 does not influence, modify, or interfere with the outcome of any RNG game result.

good1 offers promotional bonuses, free bets, cashback offers, and seasonal promotions to eligible Players. The following general conditions apply to all promotional offers unless a specific promotion's terms state otherwise:

• Eligibility: Bonuses are available to Players who meet the eligibility criteria stated in the specific promotion, which may include account age, minimum deposit threshold, payment method used, and verification status.
• Wagering Requirements: All bonus funds are subject to a wagering requirement (rollover) before becoming eligible for withdrawal. The applicable wagering multiplier is stated in the individual promotion's terms. Failure to meet wagering requirements before requesting a withdrawal will result in the bonus balance being forfeited.
• One Bonus Per Account: Only one active bonus may be held in a Player's Wallet at any time unless explicitly permitted by the promotion terms. Players must use or forfeit an existing bonus before a new one can be applied.
• Contribution Rates: Not all game types contribute equally towards wagering requirements. Typically, sports bets and slots contribute at higher rates than live casino table bets. The contribution schedule is detailed in each offer's specific terms.
• Abuse Prevention: good1 reserves the right to void bonuses and associated winnings, and to suspend or close Accounts, where evidence of bonus abuse, arbitrage, matched betting using bonus funds, or collusion is identified.
• Expiry: Bonuses that are not used within the stated validity period will expire and be automatically removed from the Wallet. good1 is not obligated to reinstate expired bonuses.

The following activities are strictly prohibited on the good1 Platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of funds, and where applicable, referral to the relevant authorities:

• Registering multiple Accounts, or registering under a false identity or on behalf of another person without their express consent.
• Using the Platform while under the age of 21, or assisting any underage individual in accessing the Platform.
• Using automated tools, bots, scripts, macros, or artificial intelligence to place bets, manipulate game outcomes, or gain an unfair advantage over other players or the Platform.
• Engaging in match-fixing, result manipulation, or any form of corrupt activity in connection with any sporting event or casino game offered on good1.
• Exploiting software bugs, errors, or vulnerabilities in good1's systems for personal gain. Any discovered vulnerability must be reported to [email protected] immediately.
• Using good1's payment systems for money laundering, fraud, or any transaction that violates applicable Bangladeshi financial regulations.
• Accessing the Platform from a jurisdiction where online gambling is explicitly prohibited, where doing so would place good1 in breach of applicable law.
• Threatening, harassing, or abusing good1 staff, support agents, or other players through any communication channel.
• Attempting to reverse-engineer, decompile, or otherwise access the underlying source code of the good1 Platform.

All content published on the good1 Platform — including but not limited to the good1 brand name, logo, website design, graphics, text, software, game interfaces, betting markets, and promotional materials — is the exclusive intellectual property of good1 or its licensed content providers, and is protected under applicable copyright, trademark, and intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. This licence does not permit:

• Reproducing, copying, distributing, or publicly displaying any Platform content without prior written permission from good1.
• Using the good1 name, logo, or any associated brand asset in any marketing, social media, or commercial context without express written consent.
• Framing or embedding any part of the good1 Platform within a third-party website or application.
• Scraping, crawling, or systematically extracting data from the Platform for any commercial purpose.

Any unauthorised use of good1's intellectual property will result in immediate termination of the user's licence, account closure, and may be subject to legal action.

good1 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key data practices include:

• Data Collection: good1 collects registration data (name, date of birth, mobile number), financial transaction data, device and browser data, and gameplay history for the purposes of account management, fraud prevention, and regulatory compliance.
• Data Security: All data transmitted between your device and good1's servers is protected by 256-bit SSL encryption. Access to personal data is restricted to authorised personnel on a need-to-know basis.
• Data Retention: Player data is retained for a minimum period required by applicable financial and anti-money laundering regulations. Data may be retained beyond this period for the purpose of resolving outstanding disputes.
• Third-Party Sharing: good1 does not sell player data to third parties. Data may be shared with payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and identity verification partners solely to the extent necessary to operate the Platform.
• Player Rights: Players may request access to, correction of, or deletion of their personal data by contacting [email protected]. Requests will be processed in accordance with applicable data protection principles.

good1 is committed to promoting safe, responsible, and enjoyable gaming for all players aged 21 and above. The Platform provides the following self-management tools, accessible directly from every registered Account's settings panel:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps. Once a limit is set, it takes effect immediately. Increases to existing limits require a 24-hour cooling-off period before activation.
• Loss Limits: Players may restrict the total amount they are permitted to lose within a defined period. Loss limits are enforced in real time across all game categories.
• Session Time Limits: Players may configure alerts that notify them when a gaming session reaches a defined duration, helping to maintain awareness of time spent on the Platform.
• Account Break (Time-Out): Players may place their Account on a temporary break for periods of 24 hours, 7 days, 30 days, or a custom duration of up to 6 months. During a time-out, the Account cannot be used to place bets or make deposits.
• Self-Exclusion: Players who wish to take an extended break from gambling may request permanent or long-term self-exclusion by contacting [email protected]. Self-exclusion requests are processed within one business day and cannot be reversed during the exclusion period.

For detailed guidance on responsible gambling resources, self-assessment tools, and support contacts, please visit our Responsible Gaming page. If you believe your gambling has become a problem, please contact our support team immediately — we are available 24/7 to assist you.

To the fullest extent permitted by applicable law, good1's total aggregate liability to any Player arising out of or in connection with the use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total value of funds deposited by that Player into their Account in the 12 months immediately preceding the event giving rise to the claim.

good1 shall not be liable for:

• Any loss of profits, loss of revenue, loss of data, loss of opportunity, or any indirect, consequential, or punitive damages arising from the use of or inability to use the Platform.
• Service interruptions caused by scheduled or emergency maintenance, third-party network outages, or Force Majeure events.
• Losses resulting from a Player's failure to maintain the security of their Account credentials or payment methods.
• Delays or errors in payment processing attributable to third-party payment providers including bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
• Decisions made by a Player based on information, statistics, or content provided on the Platform — all betting decisions are made solely at the Player's own risk.

Nothing in these Terms & Conditions excludes or limits good1's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

good1 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, good1 will take reasonable steps to notify registered Players through at least one of the following channels: a notice displayed prominently on the Platform homepage, a notification within the Player's Account dashboard, or a message sent to the Player's registered mobile number.

Amendments take effect on the date stated in the updated Terms. Your continued use of the Platform following notification of an amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept an amendment, you must cease using the Platform and contact [email protected] to request account closure before the amendment's effective date.

The current version of these Terms & Conditions, together with the effective date, is always available at good1.io/terms-conditions. Players are encouraged to review this page periodically to remain informed of their rights and obligations.

These Terms & Conditions shall be construed in accordance with applicable law. In the event of any dispute, claim, or controversy arising out of or in connection with the use of the good1 Platform, the parties agree to first seek resolution through good1's internal complaints procedure:

1. Step 1 — Contact Support: Submit a detailed written complaint to [email protected], including your Account username, the nature of the dispute, and any supporting evidence. good1 will acknowledge your complaint within 24 hours and aim to provide a resolution within 5 business days.
2. Step 2 — Escalation: If you are not satisfied with the initial response, you may request escalation to good1's senior review team by replying to the support thread. Escalated complaints will be reviewed within 10 business days.
3. Step 3 — Final Decision: good1's final written decision on a dispute, once issued, constitutes the Platform's binding position on the matter. Players who disagree with the final decision may seek independent legal advice.

good1 does not accept jurisdiction from any particular regulatory body and makes no representation regarding the legality of online gambling in any specific jurisdiction. Players are solely responsible for ensuring compliance with local laws before using the Platform.

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions, please contact the good1 support team through the following channels:

• Email: [email protected] (plain text — not a link)
• WhatsApp: +880 1700-000000
• Support Hours: 24 hours a day, 7 days a week — including all Bangladesh public holidays — Bangladesh Standard Time (BST, UTC+6)

For responsible gaming support specifically, please also visit the Responsible Gaming page or the FAQ section for additional guidance. Our support team is trained to handle all account, payment, and policy queries promptly and confidentially.